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123/A, Miranda City Likaoli Prikano, Dope United States
+0989 7876 9865 9
info@example.com
1. DEFINITIONS
“The Company” – means Swift and Clean LTD and/or any franchisees trading under a
franchisee agreement
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or
associated company as defined by the Companies Act 1985 to whom the cleaning services are
supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to
carry out the Service.
2. CONTRACT
2.1. These Terms and Conditions represent a contract between Swift and Clean LTD and The
Client.
2.2. The Client agrees that any use of The Company’s services, including placing an order for
services by telephone, email or website forms shall constitute the Client’s acceptance of these
Terms and Conditions.
2.3. Unless otherwise agreed in writing by a director of the Company these Terms and
Conditions shall prevail over any other terms of business or purchase conditions put forward
by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved
in writing by a director of the Company.
2.5. The Company operates a minimum charge of 2.30 hours per cleaning visit for residential
and 2 hours per commercial.
3. EQUIPMENT
3.1. Cleaning materials and equipment (hoover, mop, bucket, cloths, sprays etc.) must be
provided by the Client. All equipment must be safe to operate, in full working condition and
must not require any special skills to be used for the purpose of cleaning
3.2. If the Client
has equipment that is complicated to operate, the Client must provide clear and detailed
instructions to the director of the Company.
3.3. A detailed list of cleaning requirements (cleaning tasks) must be provided by the Client
to the director of the Company prior to service commencing. If only verbal description of the
tasks has been provided, the Company will not be responsible for any tasks not carried out.
4.1. All work carried out by The Company at your request, whether experimental or
otherwise will be charged accordingly. Any work undertaken by The Company on behalf of
The Client is carried out on the basis that The Client has fully approved such work whether or
not we have received an official order providing there is evidence of written or verbal
confirmation to proceed, including letter, text or email correspondence between the parties.
4.2. For montly invoices, payments of fees are due within two weeks via bank transfer. For
weekly invoices, payments of fees are due within one week via bank transfer.
4.3. If payment for the invoice hasn’t been received, all further work for The Client will cease
until full payment has been settled.
4.4. Swift and Clean LTD reserves the right to charge interest on invoiced amounts unpaid for
more than 14 days at the rate of 8.5%. Where payment has not been received, we reserve the
right to withhold services, documents and information, and have the right to cease to work on
your account, and to terminate the engagement if payments are unduly delayed.
4.5. Consistent late payment will incur a 20% pre-payment for all future work.
4.6. We have a statutory right to interest and compensation for debt recovery costs under the
late payment legislation if not paid according to agreed credit terms. The Late Payment of
Commercial Debt (Interest) Act (1988) states that for debts of less than £1000, the penalty is
£40, rising to £70 for debts up to £9,999.99 and £100 above that. Interest is payable at the
above rate in section 4.4. The penalties and interest now apply to all businesses regardless of
size.
4.7. All prices are Net and no settlement discount is allowed. Note that the payment terms are
required whether you have signed off on the copy or not.
4.8. If the Company is forced to refer the Customer’s account for collection to a third party
then extra fee may be added to the outstanding amount by the debt collecting company.
4.9. The Company reserves the right to cancel any contract and back charge additional for a
past service to reflect the balance of the standard rate if any misleading or false information
was used to obtain discounted service or if the given general requirements for the service and
its professional performance would not be possible.
4.10. All Cleaning service prices are reviewed each year and adjusted in line with inflation,
minimum wage increases or any reasonable circumstances.
5.1. No refund claims will be given once the cleaning service has been carried out. If for any
reason the Client is dissatisfied with any aspect, they must notify the Company within 24
hours and this will be rectified with pictures/videos attached.
5.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed
time (48 hours) prior to the start of the cleaning session and a payment has been already
received by the Company.
5.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has
been already received by the Company.
6.1. The Client agrees to pay the partial price of the cleaning visit (£16), the Client cancels or
changes the date/time less than 48 hours prior to the scheduled appointment.
The Client agrees to pay the full price of the cleaning visit if;
carry out the booked work;
are provided, they must open all locks without any special efforts or skills.
6.2. If the Client needs to change a cleaning day or time the Company will do its best to
accommodate them. A minimum of 48 hours’ notice is required during the weekdays (9am to
5pm).
Please note that the Company cannot guarantee that the same operative will be available on
the new day and at the time the Client requires. Any changes in the cleaning schedule are
subject to availability.
6.3. The Company’s cleaning operatives work on any day of the week including Bank
Holidays (except Christmas, Boxing Day and New Years Day). If the Client’s cleaning visit
is due on a Bank Holiday and they haven’t or e-mailed the Company to cancel the visit 48
hours prior to the start of the cleaning session, the Client agrees to and understands that the
regular amount due for that cleaning visit will be charged regardless of whether the cleaning
operative has cleaned the Client’s property or not.
7.1. The Company’s public liability insurance will cover damages caused by a cleaning
operative working on behalf of the Company up to £1,000,000.00. In order to keep our prices
competitive all claims are subject to an excess of £150.00 payable by the client.
7.2. The Client agrees that due to the nature of the service the Company guarantees only to
correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be
reported by Monday 12pm in order to be accepted as a valid claim. Failure to do so will
entitle the Client to nothing. The Company may require entry to the location of the claim
within 24 hours to correct the problem. Any refunds or adjustments must be requested to the
Company directly and subject to approval by the Company.
7.3. The Client waives his right to stop payment on his cheque unless the Company fails to
make good on the guarantee shown in part 15.
7.4. While the Cleaners make every effort not to break items, accidents do happen. Identical
replacement is always attempted but not guaranteed. For this specific reason, the Company
requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored
away and /or not cleaned by the cleaning operatives.
7.5. In case of damage, The Company will repair the item at its cost. If the item cannot be
repaired the Company will rectify the problem by crediting the Client with the item’s present
actual cash value toward a like replacement from a Company’s source upon payment of
cleaning services rendered.
7.6. The Company shall not be responsible for damage due to faulty and/or improper
installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready
to clean without causing harm.
7.7. Any attempt to commit insurance fraud or any use of false information to commit any
type of fraud will be prosecuted to the fullest extent of the law together by the Company and
the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
7.8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is
a £30 per location liability limit.
8.1. All complaints must be received in writing by text message or email and include
photographic evidence of the issued area and description of the issue within reasonable time
of cleaning services completion, to ensure that the details are received in a clear and complete
manner. Due to the nature of the service, reasonable time is equal to up to 24 hours upon
completion of the service.
Your custom is very important to us and we want you to be happy.
8.2. If the Client is unpleased with a currently occurring cleaning service, the Company asks
that the Client notifies it as soon as they notices anything that might be to their dislike by
calling us. Please don’t wait until the service is ending.
8.3 Further to Consumer Rights Act 2015, the service should be performed with reasonable
care and skills, however if it is in conformity with our requirements for a professional
performance of the service or the requested cleaning service is inapposite for the situation,
the company will not be liable for any future issues.
9.1. The Company will not be liable under any circumstances for any loss, expenses,
damages, delays, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with a late
arrival of Company operatives at the service address. The Company endeavours to be right on
time on any visit but sometimes due to transport related and other problems which are beyond
the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit
may be re-scheduled. Please always allow 30min each way, in case your cleaner(s) is running
slightly early or late.
9.2. The Company will not be liable under any circumstances for any loss, expenses,
damages, delays, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with:
– A cleaning service not complete due to the lack of suitable/enough cleaning materials, lack
of electricity or hot water or equipment not in full working condition;
– Third party entering or present at the Client’s premises during the cleaning process; -An
existing damage to Client’s property in the form of old stains, burns etc. which cannot be
cleaned/removed completely by the cleaner using the Client’s cleaning equipment and
materials and in accordance with the industry standard cleaning methods as described in the
Company’s method statements;
– Any damages caused by faulty/not in full working condition equipment or materials
supplied by the Customer;
– Any damages worth £100.00 or less.
9.3. The Company will not be liable under any circumstances for any loss, expenses,
damages, delays, costs or compensation (whether direct, indirect or consequential) which
may be suffered or incurred by the Client arising from or in any way connected with the
Company providing services for the Client if the Client has an outstanding amount aged 14
days or more from the date the payment was due.
10.1 We take before and after photos/videos of our work. These are used for training, proof of
performance as well as promotion. See our website/social media before and after for
examples. If you do not want pictures taken of work areas in your home, please notify us
when you schedule your cleaning.
11.1. When entering into an agreement for services with Swift and Clean LTD, you agree not
to solicit to any staff member introduced to you by Swift and Clean LTD for any cleaning
related services.
11.2. The Client acknowledges that the Company invests significant resources in recruiting,
selecting and training its Cleaners. Unless the Company gives prior written permission, the
Client must not, directly or indirectly, engage, employ or contract with any Cleaner to
provide cleaning services to the Client or any associate of the Client for any period during
which services are provided by the Company and for a period within 12 months after the
conclusion of any service. The 12 month’s period remains in effect even if the Cleaner leaves
the employment of the company during this period. The Client acknowledges that the
Company may suffer loss and damage, including, without limitation consequential loss, as a
result of a breach of this clause by the Client.
11.3. If you are found to have solicited one of our staff members without involving our
company you may be charged for all the training end recruitment costs, please be advised that
our recruitment and training fee is £1500 payable to Swift and Clean LTD immediately
11.4. It is a breach of contract to ask our staff’s phone number/email/social media. Everything
needs to be dealt only with the director of the Company.
12.1. The Company reserves the right to re-evaluate rates at any time should the Client’s
initial list of tasks changes.
12.2. The Company reserves the right to amend the initial quotation, should the Client’s
original requirements change.
12.3. If any estimates of how long it will take the cleaning operatives to complete the job are
being provided those are only estimates based on the average time it takes to clean a home or
an office of similar size to the Client’s, it being difficult to calculate precisely how long such
tasks may take and that a degree of flexibility may be required. Please note that one off cleans
may take longer to complete due to longer intervals between cleaning sessions, number and
type of cleaning tasks required, when compared to the regular maintenance cleaning of the
same property.
12.4. The Client understands that the price he has been quoted may vary according to
condition of property and room sizes etc.
12.5. The Company will arrange a replacement cleaner if your regular cleaner cannot attend a
scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last
minute needed rearrangements.
12.6. All fragile and highly breakable items must be secured or removed.
12.7. The Company reserves the right to make reasonable changes to the Terms and
Conditions in agreement with the other party.
12.8. If any special inquiries for the cleaning service occurs, the Client should advise the
director of the Company prior the start of the service. Any allergies or intolerances of the
detergents or their content should be noted in advance.
13.1. Any Client of the Company will receive a one-time credit of 10% for referring another
Client. Credit will be issued after new Client has booked the services.
14.1 These Terms are governed by the laws of England and Wales, and are subject to the
exclusive jurisdiction of the Courts of England, and Wales.
14.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are
not in imbalance in the parties rights or obligations under the contract.
14.3 The Terms are transparent for the purposes and expressed in plain and intelligible
language and are legible.
14.4 The Terms are prominent for the purposes of the section and brought in such a way that
a consumer would be aware of them.
15.1. Our working hours are Monday to Friday, 9am to 5pm.
Any texts/email/calls sent in different days or times will be picked up first thing the next
working day.
16.1. The Company has built its business and reputation by providing its clients with the best
possible cleaning service available. Still, the Company realises, that because its operatives are
human beings, they sometimes make mistakes. For this reason, the Company offers a
Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s
operative will come back to the Client’s premises and re-clean those areas free of charge.
Please note that this guarantee will not apply if the condition of the premises has deteriorated
since the original cleaning was undertaken
