About Us

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Contact Info

123/A, Miranda City Likaoli Prikano, Dope United States

+0989 7876 9865 9


Our Terms And Conditions




“The Company” – means Swift and Clean LTD and/or any franchisees trading under a
franchisee agreement
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.

“Client” – means the person, firm or corporate body together with any subsidiary or
associated company as defined by the Companies Act 1985 to whom the cleaning services are
supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to
carry out the Service.




2.1. These Terms and Conditions represent a contract between Swift and Clean LTD and The
2.2. The Client agrees that any use of The Company’s services, including placing an order for
services by telephone, email or website forms shall constitute the Client’s acceptance of these
Terms and Conditions.
2.3. Unless otherwise agreed in writing by a director of the Company these Terms and
Conditions shall prevail over any other terms of business or purchase conditions put forward
by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved
in writing by a director of the Company.
2.5. The Company operates a minimum charge of 2.30 hours per cleaning visit for residential
and 2 hours per commercial.




3.1. Cleaning materials and equipment (hoover, mop, bucket, cloths, sprays etc.) must be
provided by the Client. All equipment must be safe to operate, in full working condition and
must not require any special skills to be used for the purpose of cleaning

3.2. If the Client

has equipment that is complicated to operate, the Client must provide clear and detailed

instructions to the director of the Company.

3.3. A detailed list of cleaning requirements (cleaning tasks) must be provided by the Client

to the director of the Company prior to service commencing. If only verbal description of the

tasks has been provided, the Company will not be responsible for any tasks not carried out.




4.1. All work carried out by The Company at your request, whether experimental or

otherwise will be charged accordingly. Any work undertaken by The Company on behalf of

The Client is carried out on the basis that The Client has fully approved such work whether or

not we have received an official order providing there is evidence of written or verbal

confirmation to proceed, including letter, text or email correspondence between the parties.

4.2. For montly invoices, payments of fees are due within two weeks via bank transfer. For

weekly invoices, payments of fees are due within one week via bank transfer.

4.3. If payment for the invoice hasn’t been received, all further work for The Client will cease

until full payment has been settled.

4.4. Swift and Clean LTD reserves the right to charge interest on invoiced amounts unpaid for

more than 14 days at the rate of 8.5%. Where payment has not been received, we reserve the

right to withhold services, documents and information, and have the right to cease to work on

your account, and to terminate the engagement if payments are unduly delayed.

4.5. Consistent late payment will incur a 20% pre-payment for all future work.

4.6. We have a statutory right to interest and compensation for debt recovery costs under the

late payment legislation if not paid according to agreed credit terms. The Late Payment of

Commercial Debt (Interest) Act (1988) states that for debts of less than £1000, the penalty is

£40, rising to £70 for debts up to £9,999.99 and £100 above that. Interest is payable at the

above rate in section 4.4. The penalties and interest now apply to all businesses regardless of


4.7. All prices are Net and no settlement discount is allowed. Note that the payment terms are

required whether you have signed off on the copy or not.

4.8. If the Company is forced to refer the Customer’s account for collection to a third party

then extra fee may be added to the outstanding amount by the debt collecting company.

4.9. The Company reserves the right to cancel any contract and back charge additional for a

past service to reflect the balance of the standard rate if any misleading or false information

was used to obtain discounted service or if the given general requirements for the service and

its professional performance would not be possible.

4.10. All Cleaning service prices are reviewed each year and adjusted in line with inflation,

minimum wage increases or any reasonable circumstances.




5.1. No refund claims will be given once the cleaning service has been carried out. If for any

reason the Client is dissatisfied with any aspect, they must notify the Company within 24

hours and this will be rectified with pictures/videos attached.

5.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed

time (48 hours) prior to the start of the cleaning session and a payment has been already

received by the Company.

5.3. Refund will be issued if a Cleaner does not attend a cleaning visit, payment for which has

been already received by the Company.




6.1. The Client agrees to pay the partial price of the cleaning visit (£16), the Client cancels or

changes the date/time less than 48 hours prior to the scheduled appointment.

The Client agrees to pay the full price of the cleaning visit if;

  1. a) The Client fails to provide access to the service premises thus preventing the Company to

carry out the booked work;

  1. b) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys

are provided, they must open all locks without any special efforts or skills.

6.2. If the Client needs to change a cleaning day or time the Company will do its best to

accommodate them. A minimum of 48 hours’ notice is required during the weekdays (9am to


Please note that the Company cannot guarantee that the same operative will be available on

the new day and at the time the Client requires. Any changes in the cleaning schedule are

subject to availability.

6.3. The Company’s cleaning operatives work on any day of the week including Bank

Holidays (except Christmas, Boxing Day and New Years Day). If the Client’s cleaning visit

is due on a Bank Holiday and they haven’t or e-mailed the Company to cancel the visit 48

hours prior to the start of the cleaning session, the Client agrees to and understands that the

regular amount due for that cleaning visit will be charged regardless of whether the cleaning

operative has cleaned the Client’s property or not.




7.1. The Company’s public liability insurance will cover damages caused by a cleaning

operative working on behalf of the Company up to £1,000,000.00. In order to keep our prices

competitive all claims are subject to an excess of £150.00 payable by the client.

7.2. The Client agrees that due to the nature of the service the Company guarantees only to

correct any problems reported within 24 hours. If a problem occurs on a Saturday, it must be

reported by Monday 12pm in order to be accepted as a valid claim. Failure to do so will

entitle the Client to nothing. The Company may require entry to the location of the claim

within 24 hours to correct the problem. Any refunds or adjustments must be requested to the

Company directly and subject to approval by the Company.

7.3. The Client waives his right to stop payment on his cheque unless the Company fails to

make good on the guarantee shown in part 15.

7.4. While the Cleaners make every effort not to break items, accidents do happen. Identical

replacement is always attempted but not guaranteed. For this specific reason, the Company

requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored

away and /or not cleaned by the cleaning operatives.

7.5. In case of damage, The Company will repair the item at its cost. If the item cannot be

repaired the Company will rectify the problem by crediting the Client with the item’s present

actual cash value toward a like replacement from a Company’s source upon payment of

cleaning services rendered.

7.6. The Company shall not be responsible for damage due to faulty and/or improper

installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready

to clean without causing harm.

7.7. Any attempt to commit insurance fraud or any use of false information to commit any

type of fraud will be prosecuted to the fullest extent of the law together by the Company and

the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

7.8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is

a £30 per location liability limit.




8.1. All complaints must be received in writing by text message or email and include

photographic evidence of the issued area and description of the issue within reasonable time

of cleaning services completion, to ensure that the details are received in a clear and complete

manner. Due to the nature of the service, reasonable time is equal to up to 24 hours upon

completion of the service.

Your custom is very important to us and we want you to be happy.

8.2. If the Client is unpleased with a currently occurring cleaning service, the Company asks

that the Client notifies it as soon as they notices anything that might be to their dislike by

calling us. Please don’t wait until the service is ending.

8.3 Further to Consumer Rights Act 2015, the service should be performed with reasonable

care and skills, however if it is in conformity with our requirements for a professional

performance of the service or the requested cleaning service is inapposite for the situation,

the company will not be liable for any future issues.




9.1. The Company will not be liable under any circumstances for any loss, expenses,

damages, delays, costs or compensation (whether direct, indirect or consequential) which

may be suffered or incurred by the Client arising from or in any way connected with a late

arrival of Company operatives at the service address. The Company endeavours to be right on

time on any visit but sometimes due to transport related and other problems which are beyond

the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit

may be re-scheduled. Please always allow 30min each way, in case your cleaner(s) is running

slightly early or late.

9.2. The Company will not be liable under any circumstances for any loss, expenses,

damages, delays, costs or compensation (whether direct, indirect or consequential) which

may be suffered or incurred by the Client arising from or in any way connected with:

– A cleaning service not complete due to the lack of suitable/enough cleaning materials, lack

of electricity or hot water or equipment not in full working condition;

– Third party entering or present at the Client’s premises during the cleaning process; -An

existing damage to Client’s property in the form of old stains, burns etc. which cannot be

cleaned/removed completely by the cleaner using the Client’s cleaning equipment and

materials and in accordance with the industry standard cleaning methods as described in the

Company’s method statements;

– Any damages caused by faulty/not in full working condition equipment or materials

supplied by the Customer;

– Any damages worth £100.00 or less.

9.3. The Company will not be liable under any circumstances for any loss, expenses,

damages, delays, costs or compensation (whether direct, indirect or consequential) which

may be suffered or incurred by the Client arising from or in any way connected with the

Company providing services for the Client if the Client has an outstanding amount aged 14

days or more from the date the payment was due.




10.1 We take before and after photos/videos of our work. These are used for training, proof of

performance as well as promotion. See our website/social media before and after for

examples. If you do not want pictures taken of work areas in your home, please notify us

when you schedule your cleaning.




11.1. When entering into an agreement for services with Swift and Clean LTD, you agree not

to solicit to any staff member introduced to you by Swift and Clean LTD for any cleaning

related services.

11.2. The Client acknowledges that the Company invests significant resources in recruiting,

selecting and training its Cleaners. Unless the Company gives prior written permission, the

Client must not, directly or indirectly, engage, employ or contract with any Cleaner to

provide cleaning services to the Client or any associate of the Client for any period during

which services are provided by the Company and for a period within 12 months after the

conclusion of any service. The 12 month’s period remains in effect even if the Cleaner leaves

the employment of the company during this period. The Client acknowledges that the

Company may suffer loss and damage, including, without limitation consequential loss, as a

result of a breach of this clause by the Client.

11.3. If you are found to have solicited one of our staff members without involving our

company you may be charged for all the training end recruitment costs, please be advised that

our recruitment and training fee is £1500 payable to Swift and Clean LTD immediately

11.4. It is a breach of contract to ask our staff’s phone number/email/social media. Everything

needs to be dealt only with the director of the Company.




12.1. The Company reserves the right to re-evaluate rates at any time should the Client’s

initial list of tasks changes.

12.2. The Company reserves the right to amend the initial quotation, should the Client’s

original requirements change.

12.3. If any estimates of how long it will take the cleaning operatives to complete the job are

being provided those are only estimates based on the average time it takes to clean a home or

an office of similar size to the Client’s, it being difficult to calculate precisely how long such

tasks may take and that a degree of flexibility may be required. Please note that one off cleans

may take longer to complete due to longer intervals between cleaning sessions, number and

type of cleaning tasks required, when compared to the regular maintenance cleaning of the

same property.

12.4. The Client understands that the price he has been quoted may vary according to

condition of property and room sizes etc.

12.5. The Company will arrange a replacement cleaner if your regular cleaner cannot attend a

scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last

minute needed rearrangements.

12.6. All fragile and highly breakable items must be secured or removed.

12.7. The Company reserves the right to make reasonable changes to the Terms and

Conditions in agreement with the other party.

12.8. If any special inquiries for the cleaning service occurs, the Client should advise the

director of the Company prior the start of the service. Any allergies or intolerances of the

detergents or their content should be noted in advance.




13.1. Any Client of the Company will receive a one-time credit of 10% for referring another

Client. Credit will be issued after new Client has booked the services.


  1. LAW


14.1 These Terms are governed by the laws of England and Wales, and are subject to the

exclusive jurisdiction of the Courts of England, and Wales.

14.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are

not in imbalance in the parties rights or obligations under the contract.

14.3 The Terms are transparent for the purposes and expressed in plain and intelligible

language and are legible.

14.4 The Terms are prominent for the purposes of the section and brought in such a way that

a consumer would be aware of them.




15.1. Our working hours are Monday to Friday, 9am to 5pm.

Any texts/email/calls sent in different days or times will be picked up first thing the next

working day.




16.1. The Company has built its business and reputation by providing its clients with the best

possible cleaning service available. Still, the Company realises, that because its operatives are

human beings, they sometimes make mistakes. For this reason, the Company offers a

Guarantee. If the Client is not satisfied with any areas that have been cleaned, the Company’s

operative will come back to the Client’s premises and re-clean those areas free of charge.

Please note that this guarantee will not apply if the condition of the premises has deteriorated

since the original cleaning was undertaken